Refund policy

HEWMA guarantees success on each delivery. We will honor a full refund to you for any orders or items that qualify.*


*Qualifications:

Refunds are only honored if photographic proof of said damage(s) is provided along with the refund request.

For issues related to plant damages, the policy is:

  1. Packaging Damage: more than 25% of the foliage (including stems, leaves, flowers) is clearly damaged due to issues or damages incurred during the packaging process.

  2. Quality Damage: more than 25% of the foliage (including stems, leaves, flowers) is visibly yellow or brown due to plant quality or watering treatment prior to shipment.

  3. Pest Contamination: there is a visible infestation of mealy bugs, aphids, spider mites, or fungus gnats present.

For Non-Plant Items:

  1. Packaging: there is clear damage that impacts functionality of the item in question.

For issues related to theft and/or “porch pirate” situations, the policies are:

  1. We honor a 50% refund on the first delivery attempt. We split this cost with you, as this is an unfortunate reality that all ecommerce stores deal with, but is not owned by either party.

  2. We do not honor refunds for the second delivery attempt or any delivery attempt thereafter.

All policies are in place for up to three (3) business days after receipt of delivery. This means refunds must be communicated to our team within this time period.

Example: FedEx confirms delivery to the customer on Monday. The customer must provide photographic evidence to you, the retailer, and you must communicate this to us by EOD Thursday.

All refunds will be posted to your original payment method. For any queries about our return policy, reach out to us directly through our contact page. You can expect a response within 24 hours.